Safety & Privacy
While working in on the Twitch Safety team I designed tools to make the moderators’ jobs easier. On the Privacy team, I worked on cookie settings and other aspects of user privacy concerns.
Chat Warnings
Chat Warnings was a feature to allow moderators to issue warnings to a bad actor without having to suspend or ban them. User research showed that moderators and streamers wanted a lower-impact way of letting problematic users know that their behavior was unacceptable. Before this feature, moderators had to direct message the bad actor and these users often did not take the message seriously. We believed that a built-in feature would hold more weight and make moderators’ warnings more successful. The feature was very well received among the Twitch moderator community.
Since a large segment of the Twitch moderators prefer to work from their mobile device, we made sure to develop this feature for mobile apps as well as desktop.
Shared Moderator Comments
This was a project to improve site safety by allowing moderators of different channels to share information with each other about problematic users. With this new feature, we enabled the streamer to allow other channels to see comments their moderators made about bad actors. That way other channels’ moderators would be ready in case these known bad actors came to their channel.
In the channel’s moderation view (Mod View), I designed a mechanism allowing moderators to see if any users participating in Chat are known bad actors.
Mod View was already a very dense surface packed with important information. This new feature had to stand out in a way that moderators could intuitively understand. I designed a container around the shared comments to make the messages stand out without being too obtrusive.
Updates to Terms of Service
The Twitch Privacy team is in charge of letting users know if there are any changes to Terms of Service or other policies. When updates to policies came, we needed to announce them consistently to all users. I designed banners and modals in the least obtrusive way possible while still fulfilling legal requirements on all platforms: desktop, mobile, and tv apps.
