Safety & Privacy
During my time on the Twitch Safety team, I focused on designing tools to streamline and enhance the work of moderators. The first two projects showcased below illustrate these efforts to simplify and support moderators' tasks.
On the Privacy team, my work included improving cookie settings and addressing various user privacy concerns. The final project on this page details a mandatory update to the Twitch terms of service, which required acknowledgment from all users across all platforms.
Shared
Moderator
Comments
This project aimed to enhance site safety by enabling moderators across different channels to share information about problematic users. With this new feature, streamers could permit other channels to view comments made by their moderators about troublesome users. This way, moderators in other channels would be prepared if these known bad actors entered their chat.
In the channel's moderation view (Mod View), I designed a mechanism to alert moderators about known bad actors participating in the chat. Given that Mod View was already a densely packed interface with crucial information, the new feature needed to be both noticeable and easy to comprehend. I achieved this by designing a distinct container around the shared comments, ensuring the messages stood out without being too obtrusive.
Updates to
Terms of Service
As part of the Twitch Privacy team's responsibilities, we ensured users were promptly informed about any changes to our Terms of Service or other policies. When updates to our policies occurred, it was crucial to announce them consistently to all users across various platforms.
To achieve this, I designed banners and modals in a manner that balanced legal compliance with user experience, ensuring the least obtrusive presentation possible across desktop, mobile, and TV applications.